We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at dawoodqaiser06@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at dawoodqaiser06@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at dawoodqaiser06@gmail.com.
At [TheUrbanSole], customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process. Please read the following policy carefully.
1. Return Eligibility
To qualify for a return, the item must:
Be returned within [3 Days] of delivery.
Be unused, unworn, and in its original condition.
Include all original tags, packaging, accessories, and documentation.
Be free from any damage caused by misuse, improper handling, or normal wear and tear.
Be accompanied by proof of purchase or order confirmation.
We reserve the right to reject returns that do not meet these requirements.
2. Return Timeframe
Customers must request a return within [3 Days] of receiving their order.
To initiate a return, please contact us at:
Please include:
Order Number
Full Name
Reason for Return
Photos of the item (if applicable)
Our support team will guide you through the return process.
3. Refund Process & Timing
Once your returned item is received and inspected:
We will notify you regarding the approval or rejection of your refund.
If approved, your refund will be processed to the original payment method.
Refunds are typically completed within [3-7 Days] after approval, depending on your bank or payment provider.
You will receive an email confirmation once the refund has been initiated.
4. Exchange Policy
We offer exchanges for eligible products in the following situations:
Wrong size received
Defective product
Damaged product upon delivery
Incorrect item delivered
Exchange requests must be submitted within [3 Days] of receiving the order.
If the requested replacement item is unavailable, we may offer a refund or store credit instead.
5. Damaged or Defective Products
If your item arrives damaged, defective, or incorrect:
Contact us within [3 Days] of delivery.
Provide your order number and clear photos showing the issue.
After verification, we will arrange a replacement, exchange, or refund at no additional cost to you.
6. Non-Returnable Items
The following items are not eligible for return or refund:
Products showing signs of use or wear
Items damaged after delivery due to customer misuse
Products without original packaging or tags
Clearance, sale, or promotional items (unless defective)
Gift cards
Customized or personalized products
Any item marked as non-returnable
7. Return Shipping Costs
If the Return Is Due to Customer Preference
Examples include:
Change of mind
Ordered the wrong size
No longer wants the item
The customer will be responsible for return shipping costs.
If the Return Is Due to Our Error
Examples include:
Wrong item shipped
Defective product
Damaged item received
We will cover the return shipping costs and arrange the return process where applicable.
8. Order Cancellation
Orders may be canceled before they are shipped.
Once an order has been dispatched, it cannot be canceled and will be subject to this Return & Refund Policy.
9. Contact Information
For any questions regarding returns, refunds, or exchanges, please contact us:
Store Name: [TheUrbanSole]
Response Time: Within [24-48 Hours]
We are committed to providing a smooth and fair shopping experience for all our customers.
Thank you for shopping with [TheUrbanSole]. Your trust and satisfaction are important to us.
